Terms of Service

1. Introduction

Welcome to Astronix Flow Limited ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website astronix-flow.com and our castle event planning services.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

2. Company Information

Astronix Flow Limited
Company Registration Number: [Registration Number]
Registered Office: The Heritage Building, 47 Chancery Lane, London WC2A 1JR, United Kingdom
VAT Number: [VAT Number]

3. Services

Astronix Flow provides professional event planning services specialising in castle venues across the United Kingdom. Our services include:

• Corporate event planning and management
• Wedding planning and coordination
• Special celebration events
• Venue selection and booking assistance
• Event coordination and management
• Supplier coordination and management

4. Booking and Contracts

4.1 Service Agreements

All event planning services are subject to a separate service agreement that will detail specific terms, conditions, and pricing for your event. These Terms of Service supplement but do not replace your service agreement.

4.2 Booking Process

To book our services:

1. Initial consultation to discuss your requirements
2. Written proposal outlining services and pricing
3. Service agreement execution
4. Deposit payment to secure booking
5. Ongoing planning and coordination

4.3 Deposits and Payments

A non-refundable deposit is required to secure our services. Payment schedules will be outlined in your service agreement. All payments must be made in accordance with the agreed schedule.

5. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information about your event requirements
• Make timely decisions and approvals as requested
• Make payments according to the agreed schedule
• Comply with venue rules and regulations
• Obtain necessary insurance coverage for your event
• Inform us of any changes to your requirements promptly
• Treat our staff and supplier partners with respect

6. Cancellation and Refunds

6.1 Client Cancellation

Cancellation terms will be specified in your service agreement. Generally:

• Deposits are non-refundable
• Cancellation fees may apply based on timing and services already provided
• Paid supplier costs cannot be refunded if suppliers do not offer refunds
• Written notice is required for all cancellations

6.2 Company Cancellation

We reserve the right to cancel services in cases of non-payment, breach of contract, or circumstances beyond our control. In such cases, we will provide appropriate notice and refund any prepaid amounts less costs already incurred.

7. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:

• Natural disasters or severe weather conditions
• Government restrictions or regulations
• Public health emergencies
• Venue closure or unavailability
• Supplier failure or unavailability
• Transportation strikes or disruptions

In such circumstances, we will work with you to find alternative solutions or reschedule your event where possible.

8. Liability and Insurance

8.1 Our Liability

Our liability is limited to the total amount paid for our services. We are not liable for:

• Acts or omissions of third-party suppliers or venues
• Damage to personal property
• Consequential or indirect losses
• Events beyond our reasonable control

8.2 Client Insurance

Clients are strongly advised to obtain appropriate event insurance covering cancellation, liability, and other potential risks. We can recommend insurance providers but cannot be held responsible for insurance-related matters.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Astronix Flow Limited and is protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.

Event concepts, designs, and plans created specifically for your event remain our intellectual property unless otherwise agreed in writing.

10. Website Use

10.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws
• Transmit any harmful or malicious code
• Attempt to gain unauthorised access to our systems
• Interfere with the proper working of the website
• Use automated systems to access the website

10.2 User Content

Any content you submit through our website (such as contact forms or newsletter subscriptions) must be accurate and not violate any third-party rights. You grant us permission to use such content for business purposes.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Third-Party Services

We work with various third-party suppliers and venues. While we carefully select our partners, we cannot guarantee their performance or be held liable for their acts or omissions. Separate contracts may apply for third-party services.

13. Modifications to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of material changes affecting existing bookings.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Dispute Resolution

We encourage clients to contact us directly to resolve any concerns. For formal disputes, we prefer alternative dispute resolution methods before pursuing litigation. Both parties agree to attempt mediation before initiating legal proceedings.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with a valid provision that most closely reflects the original intent.

17. Entire Agreement

These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and Astronix Flow Limited regarding your use of our website and services.

18. Changes to Terms

We may update these Terms from time to time. Material changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

19. Contact Information

If you have questions about these Terms, please contact us: